Effective Date: September 21, 2025
Website: www.modafine.com
Contact: sales(at)modafine.com

At MODAFINE, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent Return & Refund Policy to ensure a smooth experience.

1. Return Eligibility

  • Returns must be initiated within 3 days of receiving your order.
  • Items must be:
    • Unused and in the same condition as received
    • In the original packaging
    • Resellable and free from any damage, stains, or alterations
  • Products that do not meet these conditions cannot be accepted for return.

2. Non-Returnable Items

Some items are excluded from returns for hygiene or safety reasons, including but not limited to:

  • Customized or personalized products
  • Perishable goods (if any)
  • Gift cards

3. How to Initiate a Return

  1. Contact our support team:
  2. Provide your order number and reason for return.
  3. Our team will review your request and provide instructions for shipping the item back.

Important: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refund Process

  • Once the returned item is received and inspected, we will process your refund.
  • Refunds are issued to the original payment method within 5–10 business days.
  • If the item is found to be damaged, used, or ineligible for return, the refund may be denied.

5. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact our support team immediately.
  • Provide photos of the item and packaging to help us resolve the issue quickly.
  • MODAFINE will cover return shipping costs for defective or damaged products and issue a full refund or replacement.

6. Partial Refunds

Partial refunds may be issued in cases where:

  • Items are returned in used or damaged condition
  • Only a portion of the order is returned

7. Exchange Policy

Currently, MODAFINE does not offer direct exchanges. To exchange an item, please return it and place a new order for the desired product.

8. Contact Us

For any questions about returns, refunds, or damaged items, reach out to our support team:

📧 Email: sales(at)modafine.com
📱 WhatsApp: +1 (234) 279-5076

We are committed to ensuring your shopping experience is hassle-free and that any issues are resolved quickly and fairly.